Help Centre
Need help? In our Help Centre, you will find answers to any questions you might have. Just click here.
Need some help?
Reach out to our support team 24 hours a day 7 days a week, 365 days a year.
If you would prefer to email us, then mail us at [email protected].
Please note that emails may take longer than Live Chat for response.
CHAT NOWIf you’ve forgotten your password, just click below and fill out the password form.
RESET PASSWORDLooking to re-open your account?
Please contact Live Chat or email us at [email protected].
Not yet verified your account?
What to send:
A valid Photo ID – this can be ONE of the following: A Passport, Driver's Licence or National ID card.
Proof of Address – this can be ONE of the following: Utility Bill, (e.g. water, electricity, council tax), Bank Statement, Solicitor's Letter or any other similar legal document that has been sent to your registered address. Please note that i) The document must show your full address, name and be no more than 3 months old ii) Mobile phone statements cannot be accepted.
Email – [email protected]